INTRODUCTION

These terms and conditions will apply when you place your order with us.

Before you place your order, we reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on this website and it is your responsibility to read these terms and conditions on each occasion you use this website.

Please print these terms and conditions and any email we send you for future reference.

SPECIFICATION OF GOODS

It is your responsibility to provide us with exact measurements, suitable for your requirements. We shall not be responsible for any incorrect measurements supplied.

If an accurate colour matching is required, we recommend that you order a sample from us before placing your order.

PRICE AND PAYMENT

The price you pay is the price displayed on this website at the time we receive your order. Any price displayed on this website shall be subject to change at any time.

All prices shown will be in Sterling £ and include Vat at the current rate. You will be responsible for claiming Vat back if you feel you are able to do so.

Whilst we try to ensure that all prices on this website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

Title to any goods shall pass to you on delivery of the goods provided that we have processed and received payment in full for the goods.

DELIVERY

Delivery of goods can only be made to mainland UK, UK Islands, Northern Ireland and Republic of Ireland as part of our standard delivery service. The carriage charge can vary by area and will have been confirmed to you when your account with us was created.

Delivery charges are detailed in this website and when you pay for your order. Delivery charges will be included on the invoice where applicable for credit account customers.

Estimated delivery timescales are provided as a guide only and ca be affected by many factors.

Risk of loss and damage to your order passes to you on the date when the goods are delivered or on the date of first attempted delivery by us.

DAMAGES

All our parcels are checked prior to dispatch but in the unlikely event that you experience any problems be that damage in transit our any manufacturing defects please contact us within 48 hours of receipt via our customer service email – HELP@shadyblinds.co.uk We will respond as quickly as we can and if necessary arrange for a replacement to be sent. We may ask for pictures or video of the issue or to ask for the product to be returned to us for inspection. This does not affect your statutory rights.

UNDELIVERED ITEMS

All of our items are sent on a via courier and as we use several different couriers each courier has different delivery processes, as such if you are not at home to receive your delivery they may leave with a neighbour a safeplace or try again the next day, if your parcel is returned to us undelivered we may have to charge you again for re delivery.

REFUNDS & RETURNS POLICY

As the goods ordered via this website are ‘made to measure’, we cannot accept returns unless the goods are faulty. Also, we cannot accept cancellations or amends to orders once manufacturing of the order has commenced in our factory. This is because the goods are manufactured to your exact specification. For this reason, the 7 day cooling off period does
not apply. Please refer to regulation 10 and 13 of the Consumer Protection (Distance Selling) Regulations 2000 for more information on this legislation.

FREE NO OBLIGATION MEASURING

If you decide to take up our offer of a free no obligation measuring visit 1 of our trained fitters will attend your home or place of business and bring with them our full range of Blinds including many that are not available online. They will also accurately measure all you required windows and provide any advice you need and answer any questions you may have.

This is currently only available in selected postcodes. 

INSTALLATION

If you choose our installation option we will contact you to arrange an installation date approx. 4 weeks from date of purchase if you buy online then our standard terms and conditions apply – if you take our survey and fit option then we take full responsibility for any measuring errors this will be fully explained by the surveyor/fitter during your initial appointment. This is currently only available in selected postcodes.

THE USE OF THIS WEBSITE IS SUBJECT TO THE FOLLOWING TERMS OF USE:

The content of the pages of this website is for your general information & use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, information may be stored by us for use by third parties.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

The information you supply will be used by ShadyBlinds Ltd, for administrative purposes within the terms of the Data Protection Act 1998. We will never supply it to third parties.